Keeping things private

When you work with Dwello, we may collect:

• Personal details – Name, address, phone number, email, and property preferences to tailor our service to you.
• Financial info – Employment details, proof of funds, and bank details for mortgage applications and legal compliance (like Anti-Money Laundering checks).
• Identity checks – Passport, driving licence, or residency documents to meet legal requirements.
• Property info – Photos, floor plans, energy certificates, and survey details to market your property effectively.
• Transaction details – Info on your sale or purchase, including mortgage and deposit arrangements.
• Preferences & communication choices – So we only send you relevant updates.

We use this information to:

• Speed up the buying and selling process by working with trusted partners.
• Offer services like mortgage or insurance applications.
• Carry out legal checks, including AML and right-to-rent requirements.
• Match you with properties or services suited to your needs.
• Manage your account and provide great customer support.

We only share your data with trusted partners when it’s necessary for your property journey. This may include:

• Mortgage providers – To help secure the right deal.
• Solicitors & conveyancers – To handle the legal side.
• Regulatory bodies – To ensure legal compliance.

Our partners may contact you directly, but only about your transaction. And don’t worry – we only work with people we trust!

Your privacy is important to us. We use encryption, secure servers, and strict access controls to protect your data. Our security measures are regularly reviewed to stay ahead of potential risks.

We might send you updates about services or offers we think you’ll love. But you’re in control—if you’d rather not hear from us, just let us know, and we’ll update your preferences.

Under UK GDPR, you have the right to:

• Access your data – See what we hold and why.
• Request changes – Correct any inaccurate info.
• Delete your data – If it’s no longer needed, we’ll remove it.
• Port your data – Move your information elsewhere if you choose.

Need to exercise any of these rights? Get in touch, our contact details are below.

We’ll only hold onto your data for as long as necessary to assist with your property journey or to meet legal requirements. After that, it’s securely deleted.

Our website uses cookies to improve your experience. They help us remember your preferences and understand how you use our site. You can adjust your cookie settings in your browser anytime.

If your data needs to be transferred outside the UK, we’ll ensure it’s protected with appropriate safeguards in line with UK GDPR.

We may update this policy from time to time to reflect changes in how we work or new regulations. When we do, we’ll let you know via our website or email.

Got questions? We’re happy to help. Reach us at:
hello@hellodwello.co.uk

We comply with the Data Protection Act 2018 and UK GDPR. We’re also registered with the Information Commissioner’s Office (ICO) and have paid the required data protection fee.

Thanks for trusting Dwello with your data—we’re here to keep your property journey smooth, secure, and stress-free!